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Help - Frequently Asked Questions
  1. Are really in Real Time the images that can be seen in the program Skylive-NG, or pre-recorded?
  2. In case of more than one user connected how can be managed the remote control of the telescopes? are there priority or reserved time?
  3. Which is the procedure to be enabled to the telescopes control?
  4. Who don't send the association quote, what can do or use?
  5. I Downloaded the Program, but after i run it appear the slpash screen, and after about a minute the program close itself, why?
  6. I registered online to get my password, but i did not received yet, how can i recover it?
  7. Is the registering as simple user, free?



Q: Are really in Real Time the images that can be seen in the program Skylive-NG, or pre-recorded?
A: Yes, we send ONLY Live images that came from the sensor connected to the Telescopes.

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Q: In case of more than one user connected how can be managed the remote control of the telescopes? are there priority or reserved time?
A: Every telescope is Shared with all the users connected ,both enabled or not enabled to control the telescope. The enabled users can control the telescope selected doing pointment and photo without limits, the managing of the pointments and photo is done trough the annex chat on SkyproMega, choosing togheter with the other connected users , wich object to point.

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Q: Which is the procedure to be enabled to the telescopes control?
A: To send the yearly association quote that it necessary to be enabled to the telescopes control for one year.

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Q: Who don't send the association quote, what can do or use?
A: All the not enabled users can see the live images , chatting with the other users online and download the photos done in REAL TIME from the other enabled users.

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Q: I Downloaded the Program, but after i run it appear the slpash screen, and after about a minute the program close itself, why?
A: In this case the program try to connect to the telescopes server , failing for some technical reason.Just try again in another moment when the server is again running well.

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Q: I registered online to get my password, but i did not received yet, how can i recover it?
A: Send an email to info@skylive.it to request your password, please don't forget to tell us the email address used during the registration.

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Q: Is the registering as simple user, free?
A: Yes, all free, the optional association quote has to be sent only if you want the telescopes controls activated.

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[ Last modify: 04 October 2022 at 22:55 ] [ page visited 2938 times ]